Contacting Team Law
Our Trustee starts the day with our free open Conference Call every:
Monday, Wednesday & Friday morning, at: 8:00 AM.
To get answers to your general inquiries about Team Law and our services,
Click this link: Conference Call; and, follow the instructions.
Contact our Fulfillment Office to schedule calls to our Trustee, make and/or track orders, etc.;
they can be reached by telephone on weekdays from: 8:00 AM – 5:00 PM (Mountain Time)
Our Trustee is available for calls: Monday, Wednesday & Friday; from: 8:00 AM to 5:00 PM (MT).
Our Trustee’s calls are all returned in a first come first served order;
so, call as close to 8:00 AM (MT) as possible; to get on his daily call list; even if you won’t be available until later in the day.
For a delayed callback, call at 8:00 AM to get on the list; then again when you get available for your call.
All calls are managed as shown below (see: Call Management)
If you don’t have
our phone number, you can find it on page 9 of the WARN
our mailing location is on the back of the WARN newsletter; and, at the top of our order forms.
If you are a Team Law Beneficiary you will find our unpublished private office number
on your Team Law Beneficiary Agreement; once you have received that number
please always use it for the most direct contact and service.
Our offices are always open at the times shown above — excluding: weekends, national holidays ,
the weeks of: July 4th, Easter, Thanksgiving, Christmas and New Year’s Day;
(Easter Sunday being the first day of the week)
Our Trustee is never available from the week before Christmas through the week after New Year’s Day
(December 16th, 2016, through January 9th, 2017),
or from the week before, through the week after, the 4th of July
(June 30th through July 14th, 2017). Even though our Trustee will not be available for calls
during this holiday we will continue to hold our conference calls each Monday, Wednesday & Friday morning, through the holiday schedule.
The Office only closes during the week of Christmas through January 6th and the week of the 4th of July.
Call management for calls to our Trustee during call hours shown above:
- Please be aware: the telephone our Trustee uses to return calls is a dedicated “outbound only” phone line and it does not receive incoming calls; respectively, always use the phone numbers and procedures referenced above to contact Team Law.
When callers call in they are put on that day's call back list for our Trustee.
We use a three tiered callback pattern:
In the 1st tier of callbacks, our Trustee calls each caller on a call back list using the FIFO method each call in the 1st tier of callbacks is limited to 15 minutes per call and those that need more time are added to the 2nd tier callback list; when all 1st tier calls are made the 1st tier ends.
In the 2nd tier of callbacks, the remainder of time in the day’s callback period is divided equally between the callers that needed more than 15 minutes and our Trustee returns calls to those that needed more time. Often, some of the callers will not need all of the time allotted; thus, the remaining time in the day is reserved for the 3rd tier.
The 3rd tier of callbacks is divided between those callers that needed more time than was allotted to them during the 2nd tier of callbacks and the 3rd tier ends at 5:00 p.m.
This call management system has virtually eliminated our call backlog list.
Team Law does not use e-mail except for
in its automated
Open Forum registration and notification system.
If you have any difficulty registering on, or otherwise accessing, our Open Forum,
simply call us by phone as noted above.
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Use it at your own risk. Team Law never provides legal, financial or any other form of advice.
All materials on or available through this site are under Copyright © 1996-2013, and may not be reproduced,
except as noted, without the written consent of Team Law’s Trustee.